Shipping & Returns

Orders are dispatched from London. We currently ship to the United Kingdom, Europe and selected international destinations.

If your country does not appear at checkout, please email us at hello@theupload.co.uk and we will do our best to arrange delivery.

Shipping is charged at a flat rate based on your delivery destination:

United Kingdom — £6.00

European Union — £13.99

International (outside the UK and EU) — £40.00

The shipping cost applicable to your order will be shown at checkout before payment.

Orders are usually prepared and dispatched within 1–2 business days.

Estimated delivery times from dispatch:

United Kingdom
3–5 business days

European Union
5–8 business days

International (outside the UK and EU)
5–8 business days

Delivery times are estimates and may vary during busy periods or due to customs and local postal services.

For international orders outside the UK, customs duties, taxes and import charges may apply. These charges are not included in our shipping rates and are the responsibility of the customer. They are determined by the destination country’s customs authorities.

We are unable to predict or refund these charges. If a parcel is refused or returned because duties or taxes have not been paid, any return shipping and handling costs may be deducted from your refund.

Orders are usually prepared and dispatched within 1–2 business days. Orders placed at weekends or on UK public holidays are processed on the next business day.

During launches and busy periods, dispatch may take a little longer, and we will let you know if there is a significant delay.

You’ll receive a confirmation email when your order is placed and a dispatch email with tracking details as soon as it leaves us. Please allow up to 24 hours for tracking information to update with the carrier.

If your order arrives damaged, incomplete or incorrect, please email hello@theupload.co.uk within 14 days of delivery with your order number and photographs of the item and packaging.

We will arrange a replacement, repair or refund as appropriate, including return postage, at no cost to you. This is in addition to your statutory rights under the Consumer Rights Act 2015.

UK and EU customers have 14 days from receiving their order to tell us they wish to cancel it, and a further 14 days to send the items back.

For customers outside the UK and EU, we also accept returns requested within 14 days of receiving your order, subject to the conditions below.

Items should be returned unused, in their original condition and packaging.

To start a return, email hello@theupload.co.uk with your order number and we will send return instructions. Return postage is at your own cost unless the item is faulty, damaged or incorrect. We recommend using a tracked service, as we cannot be responsible for parcels lost in transit.

Once your return has been received and inspected, we will let you know if your refund has been approved. Approved refunds will be processed to your original payment method within 5–10 business days. Please note that your bank or card provider may take additional time to credit the funds to your account.

For exchanges, please return the original item for a refund and place a new order for the piece you would prefer.

If your order arrives damaged, faulty or incorrect, please contact us at hello@theupload.co.uk with your order number and photographs of the item and packaging so we can help.

Refunds are issued to your original payment method within 14 days of us receiving the returned item, or of receiving proof that it has been sent.

This includes the standard delivery cost you originally paid. If you chose a more expensive or express delivery service, we will refund the equivalent of our standard delivery rate.

Where an item is returned used, damaged or incomplete, we may reduce the refund to reflect any loss in value.

Please allow a few additional business days for your bank or card provider to process the refund.

For any questions about delivery, returns or refunds, email hello@theupload.co.uk. We aim to reply within two business days.